Resident Reviews

We love living here! Quick responses from maintenance and the leasing staff. Very quiet area and love our apartment. I think out of all the luxury apartments in uptown, 500 W. Trade is the best for the money and experience.

Nov 22, 2022

The staff is great, we’ve lived here for 6 months and have enjoyed every second. The amenities are great and the gym is even better. Would recommend anyone to move here!

Nov 22, 2022

Conceirge are awesome and make the experience of living at 500 great! Both are respectful and make you feel welcomed. Thanks for your hard work!

Nov 19, 2022

500 W Trade has been a great apartment complex to live in. The location, amenities and beautiful apartment are second to none. The only downside is that the elevators break every other day, and with two elderly dogs, it was simply unacceptable to be without elevators that often. That being said, we would have probably renewed our lease and continued living here if we had not bought a house. Thanks for a great stint, 500 W Trade.

Nov 18, 2022

I just recently moved in and so far so good. Everyone seems to be friendly and forthcoming in all the questions I've been asking. I barely see anyone in the hallway...I am very excited to meet the people on my floor especially my neighbors.

Nov 16, 2022

500 West Trade has been a great experience thus far. I love how new the building is so the appliances are very modern. The location is why I decided to relocate to 500 west trade and it is center of uptown and walking distance to many restaurants and bars. There are so many amenities, the rooftop and spa areas are my favorite.

Nov 15, 2022

A lot of change in the leasing office. Maintenance issues have slightly improved, other than the coffee machine. Location is great. Parking system works.

Nov 14, 2022

Overall everything is going smoothly. Kylah has been very helpful with answering all of my questions as I get settled in my new apt and in Charlotte in general. I'm loving my space and the amenities are beautiful

Nov 13, 2022

The property is amazing, same about all the staff, but some processes are unfair and don't help you enough, I'm talking about replacing your fobs, renewing the leasing, or canceling it.

Nov 7, 2022

I have so enjoyed my time here at 500 West Trade, and the staff are so great! I'm looking forward to extending my lease when the time comes.

Nov 1, 2022

We have recently moved in and so far really love the building. Loving our apartment. So clean & new. Love the amenities also. The Staff is very helpful also.

Oct 3, 2022

Nice community! I like it a lot! The amenities are nice, and the decoration inside the building! Having a space inside the building to work if needed is great!

Oct 3, 2022

Living at 500 West Trade is like a dream come true. Coming from the suburbs to the city while still in Charlotte is like moving to a completely NEW city. The amenities and the walkability is my favorite (24hr gym access is a plus.)

Sep 30, 2022

I love living at 500 west trade! Everyone is very kind from the front office staff to the maintenance guys! The amenities are always clean and accessible

Sep 27, 2022

Pretty good; my car was broken into within the first week of living here, so that was not great, but other than that, the staff has been pretty good to me, and the tenants seem fantastic.

Sep 22, 2022

We’ve really enjoyed our time here and have met some great people. The amenities do not disappoint and the location is everything! High recommend.

Sep 11, 2022

Epitome of luxury living. As busy as this weekend was there is no trash. The place is very clean and answers promptly to any issues. I am happy to live here

Sep 6, 2022

I’ve been living here for almost a year and absolutely love the location and and floor plans that they provide makes for a great complex to live in.

Sep 5, 2022

Great place to live, amenities are great. Virtual game room doesn’t work sometimes but other than that there’s nothing bad I can say about this amazing Place

Sep 1, 2022

Love this apt! Noise was a big problem at my last building, and here I cannot hear a thing! I can’t hear neighbors beside or above me at all. I’m so happy with my unit and the amenities. My favorite amenities are the pools, gym, and grills. There are ample grills. I really enjoy living here.

Sep 1, 2022

My experience at 500 west trade has been great! I love the area. We are walking distance to so many restaurants and bars, as well as stadiums. The amenities are amazing. I love the unit finishes and I feel so welcomed by staff.

Aug 31, 2022

I love all the amenities and the people, but my initial application process was very rocky. There are a few minor cosmetic issues with my apartment but other than that, 500 W Trade is phenomenal!!

Aug 29, 2022

Overall the experience has been great! Building staff is always helpful and amenities are clean. Residents are friendly and there is great attendance at resident events!

Aug 25, 2022

Everyone is nice; apartment is beautiful and the community activities are much appreciated. The maintenance staff have always been quite responsive and timely.

Aug 21, 2022

I was looking for the perfect apartment, and I decided to give 500 a look. The minute I stepped foot inside I knew I found my home. The leasing team made sure I had everything in and even stayed after hours to help me with questions! Will definitely recommend!!

Aug 18, 2022

Great amenities and living area. Small nuances like guest parking, packed fitness center, and broken elevators but overall satisfactory as a resident.

Aug 10, 2022

This community is an absolute dream. Staff are kind and helpful all the time. They organize food trucks and events monthly and take care of the facilities religiously. Easily the best apartment complex I've ever lived in!

Aug 5, 2022

I have lived at 500 W Trade for almost a year and have loved calling this place my home. The rooms are nice sized with nice appliances and cabinets. Excellent privacy as I never hear my neighbors beside or below me (I am on the 5th floor of midrise so no one above me). The only service request I had was resolved within 24 hours which was very convenient. The staff here have all been accommodating and easy to talk to. And of course, the amenities are my favorite part of the building. Each amenity is kept up to standards, clean, and ready for residents to use. The view of Uptown on the graham st side is one of the best views in all of Charlotte. I love being able to wake up and see the city or open the blinds at night when the city is all lit up. Overall great experience and would highly recommend to any and all potential residents.

Aug 2, 2022

The new chairs on the roof are awesome! Such a nice place to relax and just hang out for a bit. Can’t wait to see how the concierge goes soon!

Jul 28, 2022

The property is nice and clean. Moving in was made simple by ample access to elevators and parking, with helpful people working in the office. Even on a lower floor, the scenery outside is beautiful.

Jul 27, 2022

I really loved when I reviced messages about events on the building because I always forget, I hope this came back. Also, the water filter on gym dispenser it’s not working. But I really love living here.

Jul 17, 2022

Staff is very informative. Cleaning crew is great . Maintenance requests are handled quickly. Constantly adding updates & upgrades to the building.

Jul 14, 2022

We love our apartment, our sunset view from our balcony, and the amenities at 500 West Trade! Especially being able to get a quick shot of espresso before heading out :)

Jul 6, 2022

We absolutely love 500 West Trade and all the people who live and work here! We've felt so welcome and taken care of since moving in. The community events have been so much fun every month and is a great way to meet new people and get to know our neighbors as well as the staff! Alexis has done an amazing job hosting most of the events and everything is always so seamless. She's always there to talk with and hangout with the residents and makes us feel at home. Love it here!

Jul 1, 2022

Ever since move in, I’ve absolutely loved my experience here. From the leasing agents, to the amazing community events, and the maintenance staff, every aspect of this place is taken into extreme detail.

Jul 1, 2022

The community is great, enjoy the events put on by the staff. Wish the pool area stayed open a little longer but everything is good, clean and comfortable.

Jun 30, 2022

It's like living at a RESORT everyday. The staff are friendly and attentive; the amenities and activities are top notch and the ability to walk uptown to restaurants, bars, the stadiums and more are added bonuses. Not to mention the weekly food trucks. I love it so much, I encouraged my sister and a friend to move in and they did!

Jun 22, 2022

Nice amenities. Too much unauthorized traffic. Elevators constantly needing repair. Office personnel really nice but doesn't follow appropriately as they should

Jun 15, 2022

great! love the amenities and the apartments. only thing i would change is the use of speakers at pool, at times it can get too loud. Also the parking somtimes can be an issue

Jun 15, 2022

The staff is great, they show that they care by trying! There will be inconveniences sometimes but Juan is always on top of it! I also love the event ideas that they come up with, although sometimes communicating the events to the residents are a problem.

Jun 14, 2022

500 W Trade is a great apartment complex With lots to do, and the apartments are very spacious and the pool as well. The apartment is close to everything including panthers stadium and baseball field, plus entertainment and dining. I recommend 500 W T .

Jun 11, 2022

Great staff and great facilities. Quick turnaround to issues as they arise. Happy to see community board is active and lots of events happen throughout the week.

Jun 11, 2022

Life is great here at 500 West Trade. I love being able to walk to all my favorite sporting events as well as stroll through such a beautiful city. My new job is relocating right up the road and can't wait to be able to walk to work as well! The amenities are everything I could have asked for! They started calling me Peloton Papi with how many rides I've been on. The pool is perfect for soaking up some rays.

Jun 3, 2022

WE LOVE IT HERE! Great community and great people! The location is absolutely PERFECT for anyone looking to get the “Full Uptown Experience!” We are next to Truist Field, a couple blocks from the Bank of America stadium, and within walking distance to countless restaurants.

Jun 2, 2022

I am very excited to move in! I have been able to communicate with the team and make it an effortless move-in. This has been a very stressful time but made easy.

Jun 2, 2022

Juan is amazing and the staff are very friendly. I enjoy my home and the community has been very kind. Unfortunately, dealt with a noise/maintenance issue that lasted far longer than it should have, but the issue has since been rectified and it seems that the team is committed to ensuring better service going forward, so all in all, content with my home at 500 West Trade.

Jun 2, 2022

Amazing space. Love my apartment and the Zen Garden. It's so peaceful and quiet and just a lovely place to live. The office staff is wonderful! Love the amenities and the location! Wonderful experience!

Jun 1, 2022

My fiance and I just moved in last week and although we have only been here a short time, this already feels like home! The leasing office staff is great, the amenities are wonderful, and it feels like a true community!

May 24, 2022

I love it here so far. The community is welcoming and the surrounding food options are excellent. The leasing professionals are warm and welcoming, competent and punctual. I enjoy being apart of the 500 W Trade family.

May 23, 2022

I love living here, lots of events, good community and close to the heart of uptown. Staff is always friendly, and I really love the maintenance team. They always so helpful.

May 23, 2022

I really enjoy the fitness center and all the amenities 500 West has to offer. The staff here is really nice as well and always there to help..

May 11, 2022

Amenities and events are great so far. Small nuances like how restrictive it is to get around the property (unable to use a key fob to go to other floors) are the only complaint

May 9, 2022

Amazing amenities, safe, and clean environment. I wish the amenities did stay open longer. overall, great apartment complex and responsive staff.

May 6, 2022

Love the staff! Very helpful and friendly. Views from the roof are awesome. Plenty of parking and the location is great for all the uptown activities

May 2, 2022

Absolutely love living here! The staff is incredibly friendly and the amenities and community activities are to die for. Would love to see more dog activities to bring our furry friends together, but overall I love how often this community takes care and looks out for its residents. Keep up the great work 500 West Trade!

May 1, 2022

Please place signage to indicate where recycling is located. Not just a nasty message in the trash room. Also why is there no valet trash for the tower units.

Apr 30, 2022

I’m really enjoying living here after a few months. The staff is fantastic and go out of their way to help. And the amenities and community activities are so great.

Apr 28, 2022

Has been really good but the cold pool is terrible, I wish a hot tub/pool for summer Sometimes people try to get inside of our apartment - scary

Apr 19, 2022

500 West Trade is a great place to live! The staff and maintenance staff are above the rest. The location is perfect and the apartments are a great value for what you get.

Apr 9, 2022

I absolutely Love the amenities! Everything being right here in the building makes everything that much easier. Every resident I have met is soooo nice.

Apr 7, 2022

Nice & quiet apartment for the most part. Nice amenities. Overall good place to live. Minimal issues that just are part of apartment living.

Apr 6, 2022

I had a great experience with staff during touring and leasing. Mackenzie and Amri weee very informative. Looking forward to making this my new home in Charlotte.

Mar 23, 2022

I love living at 500 West Trade. The staff is very helpful and friendly, the events are always fun and entertaining and the apartments themselves are clean, luxurious and spacious. You can't beat living here with the overall atmosphere and city views.

Mar 16, 2022

The staff is friendly and respons to questions asked quickly. Maintenanceis prompt, the amenities are my favorite, and residents are friendly. It's only been 5 days and I've already met so many new people.

Mar 14, 2022

My roommate and I moved in this past weekend and are very pleased with the experience. Juan, the gentleman in charge of maintenance, is WONDERFUL and big help!

Mar 6, 2022

Great and very helpful staff, and amenities. Move in was easy, and facilities guy Juan was also exceptionally helpful during my initial move in.

Mar 6, 2022

We love living at 500 West Trade so far! We just moved in and are excited to check out the amenities. So far, the coffee bar has been helping us stay fueled as we unpack.

Mar 4, 2022

Staff at the complex is friendly and helpful. They host a lot of community events for the residents and generally care a lot about what they can do to improve this place.

Feb 24, 2022

Absolutely amazing! All the staff are so nice and helpful and the community events and amenities are top notch. The maintenance staff is always available when you need them and the free lattes are always a nice way to start the morning.

Feb 24, 2022

Love the community here, everyone is friendly! There are always resident events happening through out the month. This has been a great way to meet everyone in the building!

Feb 23, 2022

I have loved the property! Only issues are things you see pretty much everywhere (dogs going potty in places they shouldn’t, elevators being down, etc)

Feb 22, 2022

My experience was awesome from the time I set up my appointment with Jonathan Yenchong until the time I moved in. Jonathan is very knowledgeable about the property and made sure to help me find the right apartment. Jonathan reaches out still to check in and make sure that everything is going well in my new space. I made the best decision when I decided to move into 500 West Trade. The community is very clean and amenities are amazing.

Feb 7, 2022

The maintenance team is great always so friendly. Will explain things out if needed. Very friendly and professional. They really do a great job at keeping the property up!

Feb 7, 2022

Elevators and other daily maintenance issues recently but front office has been active with addressing the elevators. Others daily issues include coffee machine not working a number of times and golf simulator issues

Feb 4, 2022

Love my community. One of the best experiences I’ve ever had, thank you to the leasing office staff for their hospitality and genuine concern.

Feb 1, 2022

Amazing apartment community, great leasing agents and incredible amenities. Great location as well, walking distance to baseball and football stadium.

Feb 1, 2022

Can't wait for the dog park to be opened. Also, the men's sauna should get up to like 200 degrees. 160 degrees isn't hot enough. Other than that, a concierge would make the apartment next tier. OTher than those small things, I love living here, the leasing office is awesome and everyone in it!

Jan 27, 2022

The building is nice, but it definitely has to work out some kinks regarding the elevators and doors. Otherwise, it's been a good experience, and I love the sauna and steam room!

Jan 27, 2022

I just moved in this weekend and the staff has been incredibly helpful throughout! And I am in love with the amenities and cannot wait to try them all out.

Jan 25, 2022

We are LOVING city life and even more because we live here! We are proud to have our friends over and show them how amazing everything is. The office staff has helped us in more ways than I can even count and the maintenance guys bring so much warmth and welcomeness to the community. Love! Love! Love It Here!!

Jan 20, 2022

I just moved in on Saturday, but everything went super smoothly and our apartment was in mint condition. All leasing professionals have been so kind and helpful. Looking forward to living here!

Jan 18, 2022

Really good, love the staff and the apartment. the only thing is I would add trash cans in the elevator lobby or parking deck. Also have not been able to use steam room.

Jan 7, 2022

The process has been so smooth. Mackenzie has been an absolute gem! The building is beautiful and amenities are amazing. Looking forward to spending some time exploring and enjoying it!

Jan 5, 2022

I’ve loved living here so far. The amenities are wonderful, especially the gym. It’s nice living in such a welcoming and proactive community.

Jan 4, 2022

Everything is good except the stove didn't preheat the oven fast and the stove top. Plus the cable outlet should've been on wall not on floor but everything is good 😊

Dec 31, 2021

Absolutely love it here. The staff is great, the amenities are amazing, and the building is rather quiet with everyone being super friendly!

Dec 29, 2021

Finally have my dream apartment. The amenities are great. The space is beautiful and the staff is helpful and accommodating. Couldn’t imagine living anywhere else in Charlotte.

Dec 28, 2021

I really enjoy living here I moved in December 22 I was able to get the month off free of January I more than appreciate the deal nice new quite community with a good city view I love it

Dec 25, 2021

I just moved in. It’s a very nice building. Beautiful view from the rooftop. Other residents seem nice. Management promptly responded to a few things that needed to be fixed. The only reason I’m not giving five stars is the actual leasing process took more time and follow-up than expected.

Dec 22, 2021

500 West Trade is always clean, is in a great location, has helpful staff, the amenities are top notch, and the apartment units are high end.

Dec 2, 2021

The community here is great from the staff to the residents. I Enjoy the events they put on for their residents, I have never lived in an apartment where they do that. Would for sure recommend this place to others to live.

Dec 1, 2021

The apartment is beautiful and the management staff has been wonderful. Having come from New York City, 500 w trade has been an awesome introduction to living in Charlotte.

Nov 26, 2021

Love living here! Amazing view, location and amenities. The staff are so kind, attentive and customer oriented. This is a place you can call home!

Nov 21, 2021

Great Property and staff. We LOVE our unit and the features but most importantly the location and residents events top it all off!! I would recommend this property to everyone if I could 😊

Nov 19, 2021

Love it all! Great rooftop and really nice associates at the leasing office! Amenities are great, you have everything you could want and need!

Nov 18, 2021

Jonathan in the office has been so helpful when touring and following up with my questions. He’s my favorite and an asset to this community. He helped me to decide my new home. Thanks so much Jonathan!

Nov 17, 2021

It was a very good experience. The staff is very helpful and kind. A great place to live. And the amenities are exceptional. Thank you for a place to call home.

Nov 14, 2021

Great building with walkable location for Uptown. Worked with Emri for leasing and tours. Great customer service. Fantastic amenities. Maintenance crew friendly and responsive.

Oct 30, 2021

Love how friendly all of our neighbors and staff are! There are some neighbors who are a bit louder than usual on work days but has not been too obnoxious where management needs to be involved.

Oct 28, 2021

Great amenities and community. Events are fun and staff are nice. Only complaint so far was move-in was a bit disorganized with paperwork, lack of communication, and setting all essentials up

Oct 27, 2021

I love my apartment! So much light and space. Best decision I’ve made in ages. Come tour this place. The amenities are incredible and the spaces beautiful.

Oct 26, 2021

This apartment community has been fantastic so far! We have had a wonderful experience! The amenities are great. We just need some TVs on the rooftop and that would make it.

Oct 26, 2021

Everyone at the front desk is incredible! Amazing customer service and so friendly/helpful. The units are beautiful and the amenities are unmatched. Also - they have done an incredible job of hosting events for residents. Each one I’ve been to has had a great turn out.

Oct 26, 2021

Great stylish new apartments with the kindest employees. I have had the warmest welcome here from everyone. Leasing and front office staff are incredible and maintenance are very cool! I am very glad I chose 500 W Trade.

Oct 23, 2021

Incredible facility in every way. The team goes above and beyond in every way. The leasing team has hosted events included build your own charcuterie board and a pain and sip night along with weekly yoga and workout classes. I love living here.

Oct 22, 2021

My experience at 500 West Trade has been amazing! Wonderful leasing staff, maintenance, etc! So glad I chose 500 West Trade Apartments as my home!!

Oct 19, 2021

Great maintenance team,great apts ,great location,love the amenities,I love here the maintenance team are amazing great people, office staff is amazing

Oct 18, 2021

Wonderful staff including the management and maintenance. It is busy due to new construction and many move ins but they make every effort to listen and help.

Oct 15, 2021

There’s sometimes trash on the floor of the hallways. Prefer pool area and chairs to be cleaner. Everyone’s very nice and maintenance is accommodating.

Oct 15, 2021

From the first visit to the property, every experience we've had has been first-class. We are greeted by friendly professionals who make us feel welcome and cared for. Kudos all around!!

Oct 12, 2021

We have enjoyed living here so far very much! Everyone that works here have been amazing and we are very happy with our decision. Looking forward to meeting other residents and making new friends!

Oct 9, 2021

I definitely love living here. The building is beautifully constructed and I fell in love with our apartment the second I walked in and saw the kitchen during the tour! I love the view, the dark cabinets with gold accents, the beautiful floors, the bathroom is a dream…just everything about the apartment. The amenities are all amazing! The gym was one another reasons why we chose to live here….it’s so nice and was definitely something we needed in an apartment! The rooftop area is so nice and I can’t wait to have more events up there! I can’t wait to have more events in general because I feel like that’s a great way of meeting your neighbors and community. The office staff is great (Aralena and Jonathan are THE BEST)! There are still some kinks that need to be worked out, but the building just got built and I know for a fact everything with get evened out and will be perfect. So much has already changed since I moved here in July and I can’t wait to see where this place goes!

Oct 8, 2021

The only reason I’m not giving 5 stars (yet) is due to all amenities not being up and running yet. I’m happy to know that work orders have been submitted to get them open for use. Besides that, I love our floor plan. The staff is great-very friendly and professional. Happy to be a 500 West Trade resident!

Oct 6, 2021

I am very impressed and happy living at 500 West Trade. It is very safe, maintenance is there to help, leasing staff is helpful, and the community and views are gorgeous.

Sep 29, 2021

My lease experience has been very good. I love the staff. I love the atmosphere and the people that stay here. Everybody is very nice and welcoming

Sep 29, 2021

So far it’s been great! Definitely planning on upgrading to the towers when my lease is up. Can’t wait till all of the construction is finished and there are retailers/restaurants in the spaces on ground floor.

Sep 29, 2021

My experience has been amazing. The leasing staff was exceptional throughout the entire application and move in process and the maintenance team as extremely helpful. The amenities are great and the building is beautiful

Sep 29, 2021