Resident Reviews
What People Are Saying
Explore resident reviews of 500 West Trade in Charlotte, NC and get a firsthand feel for what it’s like to call our community home. From friendly concierge service and responsive maintenance to beautiful views and standout amenities, our residents share the moments that make everyday living here feel effortless.

“Dylan always has a positive attitude and is happy to help. All the concierge team are lovely”
November 4, 2026
– mapalo mwansa

“I had a wonderful experience during my apartment tour! From the moment I arrived, the atmosphere was welcoming, and the entire process was smooth and professional. The property was beautiful, clean, and well maintained. I was especially impressed with how spacious and modern everything looked. dyla…”
November 3, 2026
– Sierra Roberts

“Dylan is great!! Very informative about the community.”
November 3, 2026
– Taniya Wilson

“Dylan was great”
November 3, 2026
– Rodrick madaraka

“Choosing 500 West Trade was undoubtedly the correct decision for my lifestyle. The experience is defined by the staff’s consummate professionalism, which remains seamless from your initial greeting to your daily interactions. Justin Day stands as the quintessential embodiment of superlative hospita…”
November 3, 2026
– Oli P

“I’ve had a great experience with the team at 500. Dylan goes above and beyond. He’s attentive, proactive, always ahead of things, and incredibly helpful. It’s clear that he takes pride in what he does and genuinely cares about providing residents with a great experience.
Everyone is consistently f…”
October 31, 2026
– Asmait Gebremical

“Just toured here and Dillon was great with showing me all the options i had. He answered every question i had. The amenities at this place was a 10/10.”
October 30, 2026
– Syteria Robinson

“Dylan was cool 10/10, highly recommended”
October 30, 2026
– Lamarcus Morrell

“Dylan has been such an amazing addition to the leasing office since he got here this summer! I feel like he learned fast and added so much to the energy in the leasing office. He, along with the leasing team, has made sure that all my needs (real and imagined lol) have been met and I’m so thankful…”
October 29, 2026
– Alex Holland

“We lived at 500 West Trade for over five years and were the original renters of our unit, so this place will always hold a special place in our hearts. It was an amazing place to call home, and so much of what made our experience special came down to the incredible people who work there.
A special…”
October 29, 2026
– Matthew Cerio

“Nice”
October 27, 2026
– Karen Hyatt

“Justins Always around when you need him. Kind and always around to help”
October 23, 2026
– Gamal Said

“Dylan was a great tour guide! The building is beautiful, and he did a wonderful job of creating an enjoyable tour. The 45 minutes had passed before I knew it. Definitely come check him out!”
October 22, 2026
– Grace Burns

“Dylan’s tour and education of the property is unmatched. If you really want to know where your next home is make sure you request Dylan in order to make it happen!”
October 22, 2026
– Cody Whitmer

“Love living here and the offerings continue to be worth the money. I cannot brag enough on the team, especially the Concierge, Justin. I see him daily offering support to residents with a warm welcome and will greet everyone (and their pets) by their names. That is service that you cannot teach. An…”
October 22, 2026
– Doctor Octavia

“The staff in the office have been so kind and helpful!!! Really feels like you matter when you walk in for assistance and they know your name, you apartment number and what’s happening in your life. Big shout out to Andrew who even came to our apartment on a Friday afternoon to help exterminate a g…”
October 17, 2026
– Jessica Bumgarner

“Love the complex! Andrew & Justin at concierge and Juan at Supervisor for Maintenance do a phenomenal job keeping things organized and running smooth. They are both always happy and willing to help.”
September 20, 2025
– Luis Delgado

“I cannot say enough good things about the team at 500 West Trade! From day one, the concierge service has been absolutely outstanding. A special shoutout to Justin, who has been a massive help throughout my entire moving process. He went above and beyond to help me move in, which took a huge amount…”
October 15, 2026
– terah edwards

“Shoutout to Justin and Andrew at 500 West Trade.
Justin runs the concierge desk like a pro. He’s always on point, always friendly, and handles whatever comes up without missing a beat. Good dude, and he makes the building feel like home base.
Andrew made leasing simple. No runaround, no pressure…”
October 12, 2026
– Xavier Steverson

“The front office assistant manager, Jada, has been such a pleasure to work with while we have lived here. She always is willing to go the extra mile to make sure any questions or concerns are answered and resolved in a timely manner. She definitely has made our overall experience great!”
October 12, 2026
– Samantha Bean

“Dylan was very informative very professional very welcoming . Took his time and angered every question . The tour was amazing . He sold me on the unit and property in general .”
October 11, 2026
– teresa white

“I’ve been here now about 2 months and I’m happy to call 500 W Trade home! Special shoutout to Dylan who’s been helpful on multiple occasions + I see him around doing the same for other residents! It’s been an outstanding experience!”
October 11, 2026
– J Houston

“Dylan was excellent tour guide. Definitely put 500 West at the top of my list.”
October 11, 2026
– Amanda Watson

“Amazing tour! Dylan made our tour and sold us on the unit we want!”
October 11, 2026
– Colleen McAndrews

“Dylan provided the best tour we’ve had. We’ve been apartment hunting since July, and it’s been so tough because no one is welcoming, no one is willing to go the extra mile. Not only is 500 West the best building we’ve seen, but Dylan was INCREDIBLE. So thoughtful and fun. 5/5”
October 11, 2026
– James Tiller

“did a great job and kept everything entertaining”
October 10, 2026
– Claire Atwood

“Dylan gave such a great tour. This place seems like such a nice place to live. There’s so many really good amenities and very centrally located.”
October 10, 2026
– Rileigh Shiver

“Justin is amazing, always goes above and beyond for us residents! Always a pleasure to see him around the property. Jada is kind and knows her stuff! Very informative and handles matters quickly. Dylan is welcoming and always on the ball. Excellent staff, I am very appreciative of the team!”
October 10, 2026
– Tatiana Burnside